Fast help • Clear answers • Secure support
Support
Need help with a booking, payment, pickup, or change request? Start with the quick actions below. If it’s urgent (pickup/trip in progress), choose Live Trip Help.
Quick help
Pick what you need and we’ll guide you to the fastest option.
Live Trip Help
Pickup issue, running late, can’t find driver, urgent updates.
Booking Support
Change time/date, meeting point questions, trip details.
Payment & Invoice
Receipts, payment issues, card/PayPal questions.
Cancellation / Refunds
Request cancellation, understand refund eligibility.
Send a support request
Fill this in and tap “Email Support”. If you have a booking reference, include it (example: TR251218B6F622).
Contact options
Choose the method that’s easiest for you.
Email
business@sluconnect.com
Call
+1 758 ...
WhatsApp
Message us for fast help (recommended for urgent issues).
Website: Lucon
Common questions
How do I find my booking reference?
Open Lucon → My Bookings → tap your booking. The reference appears near the top of the details screen.
What if I can’t find my driver at pickup?
Use Live Trip Help above. Share your current location (if prompted) and confirm the pickup point shown in your booking.
I paid but didn’t receive a receipt.
Choose Payment & Invoice and include your booking reference and email used at checkout.
Can I cancel and get a refund?
Refund rules depend on booking type and timing. Send your request with the booking reference and we’ll confirm eligibility.