Terms & Conditions

1) About these Terms

These Terms & Conditions (“Terms”) form a binding agreement between you (“you”, “Passenger”) and the operator of the Lucon Passenger App (“Lucon”, “we”, “us”, “our”). The app enables you to request and manage transportation and tour services in St. Lucia and nearby locations, including land transfers, boat transfers, and guided tours (collectively, the “Services”).

2) Eligibility & Accounts

• You must be at least 18 years old to create an account and use the Services.
• You agree to provide accurate information (name, phone number, pickup details, etc.) and keep it updated.
• You are responsible for maintaining the confidentiality of your account and any verification codes.
• You may not use the app for unlawful purposes or to request services for prohibited items or activities.

3) Services & Bookings

3.1 Booking Requests

When you place a booking request, you authorize us to share relevant booking details with independent drivers, boat operators, or tour providers (“Operators”). A booking may be accepted, assigned, or declined based on availability and operational constraints.

3.2 Pickup & Drop-off

• You are responsible for being ready at the correct pickup location and time.
• Pickup locations at ports, airports, and hotels may have designated meeting points. Follow in-app instructions.
• For safety and operational reasons, Operators may adjust pickup points within a reasonable distance.

3.3 Special Requirements

If you have special requirements (e.g., accessibility needs, extra luggage, child seats), you must inform us during booking. Availability is not guaranteed unless confirmed in-app.

4) Pricing, Fees & Taxes

• Prices may be shown in-app as fixed rates, estimates, or dynamic pricing depending on service type.
• Prices may include Operator fees and platform fees, and may exclude tolls, port fees, entry fees, or add-ons unless stated.
• Where applicable, taxes may be added and displayed during checkout or in your receipt.

5) Refund & Cancellation Policy

This policy applies to bookings made via the Lucon Passenger App. Some bookings may show a specific policy in-app; if so, the in-app policy for that booking controls.

5.1 Cancellation windows (standard)

Service Type	Cancel Time Before Scheduled Start	Fee / Refund
Land Transfer (Taxi/Car) Point-to-point rides	≥ 2 hours Less than 2 hours No-show	Full refund (if prepaid) Cancellation fee up to 30% (or minimum service fee shown in-app) No-show fee up to 100% (charged if driver arrives & passenger does not show)
Boat Transfer Water taxi / boat service	≥ 24 hours 24–6 hours < 6 hours / No-show	Full refund (if prepaid) Cancellation fee up to 50% No refund (up to 100% charged)
Tours (Half-day / Full-day) Guided tour experiences	≥ 48 hours 48–12 hours < 12 hours / No-show	Full refund (if prepaid) Cancellation fee up to 50% No refund (up to 100% charged)

5.2 Operator wait time & no-show

• Operators may wait a reasonable period at pickup (for example, 5–10 minutes for standard pickups and up to 15 minutes at ports/airports, where feasible).
• If you do not arrive within the wait window and cannot be contacted, it may be treated as a no-show.
• No-show charges may include the full booking amount (or a portion), based on the service type and what was reserved.

5.3 Reschedules

• You may request a reschedule via the app or support. Reschedule availability depends on Operator availability.
• If approved, we may apply the original cancellation policy if the reschedule request occurs inside the cancellation window.
• Price differences may apply if rates change or service details change.

5.4 Refund method & timing

• Approved refunds are issued to the original payment method when possible.
• Refund processing time depends on your bank/payment provider and can take several business days.
• Service fees charged by payment processors may be non-refundable where permitted by law and disclosed in-app.

5.5 Weather, sea conditions & operational disruption

If a booking cannot be delivered due to safety reasons (e.g., severe weather/unsafe sea conditions), port closures, or other operational disruption outside your control, we will work with the Operator to offer one of the following where feasible:

• Free reschedule, or
• Credit for a future booking, or
• Refund (full or partial) depending on what costs were already incurred and what local rules allow.

6) User Conduct

You agree not to:

• Abuse, harass, threaten, or discriminate against Operators or other users.
• Damage vehicles/boats or interfere with safe operation of a trip.
• Request illegal services or violate local laws and regulations.
• Attempt to reverse engineer, exploit, or disrupt the app or backend services.

7) Safety, Delays & Force Majeure

Travel times can be affected by traffic, weather, sea conditions, port operations, and other factors. We do not guarantee arrival times. For cruise passengers, you remain responsible for managing your schedule and boarding times.

We are not responsible for failures or delays caused by events outside reasonable control, including severe weather, natural disasters, port closures, governmental actions, strikes, or outages (“Force Majeure”).

8) Content & Intellectual Property

• The app, design, trademarks, logos, and content are owned by Lucon or licensed to us.
• You may not copy, modify, distribute, sell, or lease any part of the app unless permitted by law or written consent.
• If you submit content (feedback, ratings, comments, photos), you grant us a worldwide license to use it to operate and improve the Services.

9) Privacy & Notifications

Our handling of personal data is described in our Privacy Policy. By using the app, you agree that we may collect and process information such as contact details, booking details, device identifiers, and location data (when enabled) for providing the Services.

10) Third-Party Services

The app may integrate third-party services (e.g., mapping, analytics, payment processors, messaging, push notifications). Their terms and privacy practices may apply.

11) Disclaimers

The Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties.

12) Limitation of Liability

To the maximum extent permitted by law, Lucon shall not be liable for indirect, incidental, special, consequential, or punitive damages. Where liability cannot be excluded, our total liability is limited to the amount you paid for the booking that gave rise to the claim.

13) Indemnity

You agree to indemnify and hold harmless Lucon and its partners from claims arising from your misuse of the app or violation of these Terms.

14) Termination

We may suspend or terminate access if we reasonably believe you violated these Terms or created risk. You may stop using the app at any time.

15) Governing Law & Disputes

These Terms are governed by the laws applicable in St. Lucia (unless mandatory consumer laws in your jurisdiction apply). Disputes should first be reported to support for informal resolution.

16) Changes to Terms

We may update these Terms from time to time. If changes are material, we will provide notice in-app or by other reasonable means. Continued use after the effective date means you accept the updated Terms.

17) Contact

• Support page: sluconnect.com/ps/support
• Website: sluconnect.com/ps
• Email: [add your support email here]

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